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Cisco Phone System User Videos
When dialing a phone number simply dial the full number including area code. If the phone number is long distance, simply dial 1 + the full number with area code. *Note you no longer need to dial 9 to get an outside line.
Use the below videos for tips on utilizing the new Cisco phone devices.
How to Answer a Call
Understanding the Device Keys
Understanding the Navigation Cluster
Understanding the Device Soft Keys
How to Place a Call
Managing Voicemail
How to Place a Call on Hold
Conference Calling
How to "Cold" Transfer (Direct to extension)
How to "Warm" Transfer (Talk Before Transfer)
Direct Transfer to Voicemail
View Call History
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